Privacy Policy

Last updated: March 26, 2026

1. Data Controller

Consensus Ventures GmbH
Maxstraße 11, 82335 Berg, Germany
Email: hello@letterlove.app

2. Data We Collect

We collect the following categories of personal data:

• Account data: Email address, name, age, gender, location preferences
• Profile data: Self-descriptions, interests, preferences you provide
• Communication data: Messages and letters exchanged through the platform
• Usage data: Interactions with the Service, device information, IP address
• Third-party data: If you connect social media accounts (e.g., TikTok), we may access public profile information and content analytics as authorized by you

3. How We Use Your Data

We use your data to:

• Provide and improve the Service, including AI-assisted matching
• Facilitate communication between matched users
• Analyze and optimize our marketing content performance
• Send service-related communications
• Comply with legal obligations

4. Legal Basis (GDPR)

We process your data based on:

• Contract performance (Art. 6(1)(b) GDPR): To provide the Service
• Consent (Art. 6(1)(a) GDPR): For marketing communications and optional features
• Legitimate interest (Art. 6(1)(f) GDPR): For analytics and service improvement

5. AI Processing

We use artificial intelligence to analyze your profile and messages for the purpose of suggesting compatible matches. This processing is essential to the Service. You can request human review of any AI-generated decision by contacting us.

6. Third-Party Services

We use the following third-party services:

• TikTok API: To track performance of our marketing content (video views, engagement metrics). We access only our own account analytics, not user TikTok data.
• Email providers: To facilitate letter-based communication
• Hosting providers: For infrastructure (Vercel, Neon Database)

7. Data Sharing

We do not sell your personal data. We share data only with service providers necessary to operate the platform, and only as required by law.

8. Data Retention

We retain your data for as long as your account is active. After account deletion, we remove personal data within 30 days, except where retention is required by law.

9. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data ("right to be forgotten")
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise these rights, contact us at hello@letterlove.app.

10. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit and at rest.

11. International Transfers

Your data may be processed outside the EU/EEA by our service providers. We ensure appropriate safeguards (Standard Contractual Clauses) are in place.

12. Children

The Service is not intended for persons under 18. We do not knowingly collect data from minors.

13. Changes

We may update this policy. Material changes will be communicated via email or through the Service.

14. Supervisory Authority

You have the right to lodge a complaint with the Bavarian Data Protection Authority (Bayerisches Landesamt für Datenschutzaufsicht).

15. Contact

Consensus Ventures GmbH
Maxstraße 11, 82335 Berg, Germany
Email: hello@letterlove.app